Achieve centralized spend transparency and cost & service optimizations for cable services across all 280 centers nationwide. Create spend controls, policies and guidelines for onboarding and off boarding centers, establish national contracts and inventory controls.
CASE STUDY - CABLE
Streamlined and Savings-Savvy: A 280-Location Company's Cable Management Success Story.
280
Centers
3.6
Spend
20
Vendors
Nation's largest post-acute care provider achieves nationwide standardization and spend visibility with cable providers.
Objectives
Challenges
- Decentralized data: 280 centers, 20 vendors and over 150 inactive contracts.
- Unavailability of many cable agreements, ad hoc “service” charges.
- Expired services still being billed, multiple cable accounts in use at one center.
- Ongoing center divestments & acquisitions.
Outcomes
Solutions
- Created and distributed a center wide survey, allowing for self submission of contracts and invoices by each center administrator in order to get an accurate reading on the current state.
- Established a rolling baseline for all centers and as refresh progressed, determined savings each quarter.
- Ran a nationwide RFP to solidify the best pricing, incentives and multiple tiered service packages for client to choose from.
- Recommended to use the Champion-Challenger model and award business 80% to one vendor and 20% to another. This gave them a contingency plan for all subsequent optimization phases.
- Advised to create a center divestment strategy, in which all incoming operators assume the current cable contract.
- The program created allowed the client to rollout to newly acquired centers at the locked in rate according to the master agreement.
Results
- Identified current state through surveying and data collection
- Implemented a phased solution to refresh expired contracts and narrow the service and pricing gaps
- Created master service agreements with standardized services, channel packages and pricing across two different vendors
- Implemented a policy and monitoring procedure to effectively onboard and offboard centers